Help & support

• On the first phone: Baby tab → Sharing → Start sharing. You get a family code like PONY-ABCD-EFGH.
• On the other phone: Baby tab → Sharing → Join with a code, then type the code.
• Starting a shared log needs the Sharing subscription. Joining is free, so one subscription covers the whole family.
• Reset code gives the family a new code and removes everyone else.

• Restore a purchase: Baby tab → Sharing → Start sharing opens the subscription screen; tap Restore purchase there, signed in with the Apple ID or Google account you bought it with.
• Cancel: on iPhone, Settings → your name → Subscriptions. On Android, Play Store → your profile → Payments & subscriptions → Subscriptions. Or in the app, Baby tab → Sharing → Manage subscription.
• Refunds are handled by the store: Apple or Google Play.

If the subscription ends, the phone that started the shared log stops syncing until you renew. Phones that joined keep syncing.

Reminders need notifications turned on for Pony Care. On Xiaomi and some other Android phones, set Pony Care's battery saver to No restrictions and allow Alarms & reminders, so reminders arrive on time.

Baby tab → Export backup saves a file you can keep or send to your new phone. On the new phone, Import backup replaces the log with it. Export CSV gives you a spreadsheet of your entries, for example to show your doctor.

Read the privacy policy and how to delete your data.